And the end of the SaaS 1.0, which Salesforce itself created — Salesforce’s announcement that it was acquiring Slack for $27.7 billion in cash and stock signaled a monumental shift in terms both of the future of enterprise software and, more broadly, the future of work. Specifically, it signaled the end of the era that Salesforce itself created — that of full-stack…

Design processes that use automation, but keep humans-in-the-loop. — Over the last decade or so, fears about automation and its capacity for upending society have been front and center both in the news and in politics. …

Here’s why that’s important to know. — Over the last few years, it’s become commonplace to reference “low-code” technology and “no-code” technology in the same breath, as if they were the same thing — the same functional kind of company-changing technology, implementable at the same low, company-altering cost. Leah Solivan, the founder of TaskRabbit, suggested recently that…

The key is thinking “people first.” — Change management has been considered something of a formal business discipline since the 1980s. At that time, business journalists were beginning to study the challenges of bridging “persistent and troubling gap[s] between the inherent value of the technology they develop and their ability to put it to work effectively.” We…

To affect organizational change, automation software must be implemented strategically and as just one piece of a larger puzzle. — This article originally appeared on Crunchbase. A key question on the mind of most business leaders today is: “How can I adapt my business to survive and even thrive in a post-COVID world?” …

Here’s why that matters. Over the last 25 years, a wide manner of ops functions have emerged within the enterprise: SalesOps, MarketingOps, and Customer SuccessOps (which comprise the field known as RevOps), BizOps, LegalOps, HROps, etc. Basically every business function has grown to maintain an ops-focused arm. …

Today, we announced the completion of Tonkean’s $24 million Series A round, led by Lightspeed Venture Partners. This is something we’re remarkably excited about. It’s a huge step for our company. Our mission is to empower operations teams to design and manifest the future of work — a future that’s…

Elon Musk is right: In business, operations teams are paramount — Business leaders in general (and members of the tech community, in particular), have a tendency to prioritize and celebrate — above all else — the sanctity of product. …